Policies

Last updated July 2026

At MB Cosmetics BZ, customer satisfaction matters to us. Because of the personal nature of beauty and cosmetic products, the policy below is in place to protect the safety and hygiene of every customer.

Product Returns & Exchanges

For hygiene and safety reasons, all cosmetic product sales are final. We are unable to accept returns or exchanges on any product, whether it has been opened or not.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving it. To process your claim, please have ready:

• Your order number
• Clear photos of the item you received
• Photos of any damage to the product or its packaging

You do not need to ship the item back to us. Photos are enough to open a claim.

Once your claim is reviewed and approved, we will send a replacement where one is available. If a replacement is not available, we will offer store credit or a refund.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, as long as they have not yet been processed or shipped. You are welcome to opt in to order updates when you check out online.

Customised or personalised products cannot be cancelled once we have begun making them.

Please note

Makeup Service Deposits

A deposit is required to secure a makeup or lash lift appointment. Your deposit reserves your date and time, and holds that availability exclusively for you.

Deposits are non-refundable. A deposit cannot be transferred to another person or applied to a different service.

Appointment Rescheduling

Clients may request to reschedule an appointment, subject to availability.

Makeup Service Refunds

Refunds are not provided for completed makeup services. If anything about your application is not quite right, please tell us during your appointment so we can adjust it for you on the spot.

Shipping Delays

MB Cosmetics BZ cannot be held responsible for shipping delays caused by:

• Courier companies
• Weather conditions
• Customs processing, in some cases
• Other events beyond our control

Still have questions?

We are here to help

Questions about an order or an appointment? Reach out and we will get back to you as soon as we can.